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      COVID-19 Delivery Service Delays:
      Please note there may be service and shipping delays due to the challenging situation with COVID-19. We are doing everything we can to keep our employees, customers, and communities safe. 
      We cannot guarantee orders will be received in the exact time periods listed below. While most major cities are currently unaffected, some rural areas, PO Boxes and certain states are experiencing significant shipment delays. 

      Shipping to US
      On average, a package traveling in the United States can take 3-8 days to arrive from the date of shipment. Other countries may see similar or slightly longer average shipping time. Around half that time is spent reaching the destination, while the other half is spent being routed to the proper facilities before making it to the customer in the destination country.
      Depending on the destination of the package, customs, holidays, and other delays, shipping times can vary.
      Our shipping comes with tracking services which give customers end-to-end tracking at no additional cost, letting you easily monitor and locate their package on official websites, such as EMSUSPSUPS, or Fedex.

      Changes to Order
      Once an order is placed we cannot add, remove or change any items in the order. 

      Once an order is placed it cannot be cancelled after it is shipped and en-route. Please refer to our Refunds and Returns page for more information regarding the matter.

      Lost or Stolen Packages 
      Calm the Chaos Crystals assumes no responsibility for lost or stolen packages and cannot ship out out any replacement packages or refund these orders. Please contact the shipping carrier directly if you have not received your package or cannot locate it.

      Incorrect Addresses
      Please ensure your shipping address is correct before placing your order. In the event that a delivery address is submitted incorrectly or mistyped when an order is placed, Calm the Chaos Crystals assumes no responsibility and cannot ship out replacement packages or refund these orders. 
      If you realize that you submitted the incorrect address at the time of order, please email or contact us via our Contact Us page and notify us immediately. We can correct the address only if the order has not been shipped out yet.